DIRECTORATE : TECHNOLOGY & REPROGRAPHICS

Responsible to: Sen. Systems Admin & Business Continuity

Responsible for: None

1. Salary Scale: EB 5

 

2. Purpose of the Job:

To maintain the UNEB IT and Network Hardware Infrastructure per best industry practice and following the UNEB ICT Strategy.

3. Main Duties and Responsibilities:

• Carrying out actual timely repairs of, out of warranty faulty IT Hardware – High-End products and Server O/S faults and attending to emergency IT Equipment repair calls in the field Stations.
• Supervising and/or carrying out Installation and/or Upgrade of IT Hardware, installation, upgrade, and/or extension of various UNEB LANs as per user requirements and IEEE standards.
• Maintaining a database of problems and solutions to various IT Hardware problems as per sections requirements
• Verifying and installing new Computer Equipment upon acquisition and supervising the identification of obsolete and irreparable IT Hardware machines for boarding off.
• Providing Network User Support through troubleshooting and rectification of failed Network Hardware and Infrastructure.
• Installing IT Hardware and installation, and/or extension of LAN’s throughout UNEB offices per ICT set standards and industry best practices.
• Testing and verifying, in liaison with outsourced Preventive Maintenance (PM) teams, that PM of IT Equipment at UNEB stations is performed in line with agreed service standards.
• Responding to emergency service calls and carrying out minor repairs of PC O/S faults and applications in the field stations.
• Keeping a record of IT Equipment serviced both in the field and workshop and generating periodic management reports per agreed section service regulations.

 

4. Key Performance Indicators:

• Timely repairs of, out of warranty faulty IT Hardware made and emergency IT Equipment repair calls in the field Stations attended to.
• A database of problems and solutions to various IT Hardware problems developed and maintained
• All new Computer Equipment verified and Installed upon acquisition, identification of obsolete and irreparable IT Hardware machines for boarding off supervised
• IT Hardware installed and/or extension of LAN’s throughout UNEB offices per ICT set standards and industry best practices.
• Outsourced Preventive Maintenance (PM) teams, tested and verified performed in line with agreed service standards.
• IT Equipment serviced and recorded both in the field and workshop and generate periodic management reports per agreed section service regulations.

 

5. Key Decision Making

• Equipment servicing schedule
• Equipment to replace or upgrade.

 

6. Person specification

• Academic/Professional Qualifications
• A bachelor’s degree in computer science, computer engineering OR
• A higher diploma in Information Technology or Computer science with six years or more of experience in the maintenance of IT Hardware and Network infrastructure in a large corporate environment
• A relevant Professional certification such as CISCO, MCSE, or equivalent.
• A postgraduate qualification in computer science, computer engineering, or equivalent will be an added advantage.

 

• Work Experience

At least 3 years’ experience in the maintenance of IT hardware and network infrastructure in a large corporate environment

 

• Skills/Competencies/Attributes
• Customer focused and sensitive to high-quality services.
• Ability to work in a high-stress environment
• Fast problem-solving skills.
• Working knowledge of Operating systems such as Windows 2000 Server, Windows XP, Novell Netware, and working with the TCP/IP protocol.
• High degree of integrity and confidentiality.

 

Terms of Service: Permanent