UNEB

JOB TITLE: HARDWARE TECHNICIAN

October 17, 2022 By Webmaster Off

DIRECTORATE : TECHNOLOGY & REPROGRAPHICS

Responsible to:        Sen. Systems Admin & Business Continuity

Responsible for:       None

  1. Salary Scale: EB 5

 

  1. Purpose of the Job:

To maintain the UNEB IT and Network Hardware Infrastructure per best industry practice and following the UNEB ICT Strategy.

  1. Main Duties and Responsibilities:
  • Carrying out actual timely repairs of, out of warranty faulty IT Hardware – High-End products and Server O/S faults and attending to emergency IT Equipment repair calls in the field Stations.
  • Supervising and/or carrying out Installation and/or Upgrade of IT Hardware, installation, upgrade, and/or extension of various UNEB LANs as per user requirements and IEEE standards.
  • Maintaining a database of problems and solutions to various IT Hardware problems as per sections requirements
  • Verifying and installing new Computer Equipment upon acquisition and supervising the identification of obsolete and irreparable IT Hardware machines for boarding off.
  • Providing Network User Support through troubleshooting and rectification of failed Network Hardware and Infrastructure.
  • Installing IT Hardware and installation, and/or extension of LAN’s throughout UNEB offices per ICT set standards and industry best practices.
  • Testing and verifying, in liaison with outsourced Preventive Maintenance (PM) teams, that PM of IT Equipment at UNEB stations is performed in line with agreed service standards.
  • Responding to emergency service calls and carrying out minor repairs of PC O/S faults and applications in the field stations.
  • Keeping a record of IT Equipment serviced both in the field and workshop and generating periodic management reports per agreed section service regulations.

 

  1. Key Performance Indicators:
  • Timely repairs of, out of warranty faulty IT Hardware made and emergency IT Equipment repair calls in the field Stations attended to.
  • A database of problems and solutions to various IT Hardware problems developed and maintained
  • All new Computer Equipment verified and Installed upon acquisition, identification of obsolete and irreparable IT Hardware machines for boarding off supervised
  • IT Hardware installed and/or extension of LAN’s throughout UNEB offices per ICT set standards and industry best practices.
  • Outsourced Preventive Maintenance (PM) teams, tested and verified performed in line with agreed service standards.
  • IT Equipment serviced and recorded both in the field and workshop and generate periodic management reports per agreed section service regulations.

 

  1. Key Decision Making
  • Equipment servicing schedule
  • Equipment to replace or upgrade.

 

  1. Person specification
  • Academic/Professional Qualifications
  • A bachelor’s degree in computer science, computer engineering OR
  • A higher diploma in Information Technology or Computer science with six years or more of experience in the maintenance of IT Hardware and Network infrastructure in a large corporate environment
  • A relevant Professional certification such as CISCO, MCSE, or equivalent.
  • A postgraduate qualification in computer science, computer engineering, or equivalent will be an added advantage.

 

  • Work Experience

At least 3 years’ experience in the maintenance of IT hardware and network infrastructure in a large corporate environment

 

  • Skills/Competencies/Attributes
  • Customer focused and sensitive to high-quality services.
  • Ability to work in a high-stress environment
  • Fast problem-solving skills.
  • Working knowledge of Operating systems such as Windows 2000 Server, Windows XP, Novell Netware, and working with the TCP/IP protocol.
  • High degree of integrity and confidentiality.

 

Terms of Service:            Permanent

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